Delivery is the part of the shop the customer actually experiences, and returns are the part that decides whether they order again.
Slots they choose, rates worked out properly, tracking that arrives before they have to ask, and a return they can start themselves.
Getting it there
Delivery the customer has some say in.
A slot the customer picked is a delivery that happens. A slot you picked for them is a card through the door.
- Delivery slots — customers choose them, which is why they are home
- Click and collect — from any of your shops, with the stock reserved
- Rates worked out properly — by weight, size and destination — not a flat fee that loses money on half the orders
- Proactive tracking — updates before the customer has to ask for them
- Slots
- Per shop, per day, with capacity
- Collect
- Reserved at the shop, not just marked
- Rates
- Weight, size and destination
When it comes back
A return, without an argument.
-
01
The customer starts it
From their account, against the actual order, with your actual policy applied — not an email asking permission.
-
02
It is assessed against the real policy
Window, condition, category exclusions. If it qualifies, it proceeds. If it does not, they are told why, now, rather than in a week.
-
03
Exchange before refund
Where it makes sense, because an exchange keeps the sale and a refund does not.
-
04
Everything lands on one timeline
Payment, shipment, part-shipment, refund, warranty claim and dispute — so "what happened with this order?" takes seconds.
The question this answers
1
timeline per order, holding everything that happened to it.
Most of the cost of a bad return is not the refund — it is the twenty minutes someone spends piecing together what happened from three systems and an email thread.
Also handled
The awkward cases, recorded properly.
Returns
- Started by the customer
- Your policy, applied automatically
- Exchange or refund
- Return rate visible per product
Money back
- Full and partial refunds
- Part-shipments
- Store credit
- Reconciled against the settlement
Disputes
- Warranty claims
- Serial tracking
- Payment disputes
- Everything on one order timeline
Next step
See it with your own products in it.
We'll load a sample of your real catalogue so you're looking at your business rather than a demo shop — and tell you honestly what moving would involve.
- What we'll want
- A sample of your catalogue, and whatever you sell on today
- What you'll see
- Your own products, in your own language, on your own domain
- What we'll tell you
- Honestly, whether this is worth moving for — and if it isn't yet, why