The person who bought in your shop, ordered online, used the app and messaged you on WhatsApp is one customer here.
Everything they bought, asked and returned, in one history — which is the only way loyalty, segments or a decent answer on the phone are possible at all.
The whole argument
1
record per customer, across every way they reach you.
Five records is not a data problem, it is a service problem. It is why the person on the phone cannot see the order, why loyalty points vanish, and why the same customer gets the win-back email twice.
Bringing them back
The apps you would otherwise buy separately.
Most shop systems sell you a basic store and then charge again for everything that makes customers come back. All of this is included.
- Loyalty — points, tiers, and a rewards catalogue they can actually spend from
- Gift cards, registries and wish lists — sold and redeemed anywhere you sell
- Referrals and affiliates — with tracking and payouts handled
- Reminders that check first — sold out? It won't promote it. Already bought it? They do not get the discount
- Loyalty
- Earned online, spent at the counter
- Segments
- Built from real behaviour, not manual lists
- Reviews
- Requested after delivery, not after purchase
What a record holds
Enough to answer the question without asking them to repeat it.
-
What they bought
Across the website, the till, the app and the marketplace — one history, in order, with what it was worth.
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What they asked
Every conversation, including the ones the assistant handled at 11pm, attached to the same record.
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What they returned
And why — which is the difference between a good customer and an expensive one, and you cannot see it across five systems.
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What they are worth
Not a vanity number: margin after returns and discounts, which is sometimes a very different ranking.
Included, not add-ons
The retention stack, in the box.
Loyalty
- Points and tiers
- Rewards catalogue
- Earned and spent anywhere
- Gift cards
Growth
- Referrals
- Affiliates with payouts
- Registries and wish lists
- Back-in-stock and price-drop alerts
Proof
- Reviews requested after delivery
- Bad ones answered in your voice
- Shown where they help people decide
- Rating drops flagged early
Next step
See it with your own products in it.
We'll load a sample of your real catalogue so you're looking at your business rather than a demo shop — and tell you honestly what moving would involve.
- What we'll want
- A sample of your catalogue, and whatever you sell on today
- What you'll see
- Your own products, in your own language, on your own domain
- What we'll tell you
- Honestly, whether this is worth moving for — and if it isn't yet, why